Privacy Policy

Last updated: October 13, 2025

At Jarrah Legal, we are committed to protecting your privacy and handling your personal information responsibly. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website or use our services.

1. Information We Collect

Personal Information

We may collect the following types of personal information:

• Contact Information: Name, email address, phone number, postal address
• Legal Matter Details: Information about your family law circumstances
• Financial Information: Payment details for services (processed securely through third-party providers)
• Communication Records: Email correspondence, phone call records, meeting notes
• Documents: Legal documents and supporting materials you provide

Technical Information

When you visit our website, we automatically collect:

• IP address and location data
• Browser type and version
• Device information
• Pages visited and time spent on our site
• Referring website information

2. How We Collect Information

We collect information through:

• Contact Forms: When you submit inquiries through our contact page
• Service Applications: When you apply for services like Independent Legal Advice
• Direct Communication: Phone calls, emails, meetings
• Website Cookies: For site functionality and analytics
• Third-Party Integrations: Through embedded forms and payment processors

3. How We Use Your Information

We use your personal information to:

• Provide legal services and advice
• Communicate with you about your matter
• Process payments and billing
• Comply with legal and regulatory requirements
• Improve our services and website functionality
• Send relevant legal updates (with your consent)
• Maintain accurate client records

4. Legal Basis for Processing (GDPR Compliance)

We process your personal information based on:

• Contractual Necessity: To provide legal services you've requested
• Legal Obligations: To comply with professional conduct rules and regulations
• Legitimate Interests: To improve our services and communicate about your matter
• Consent: For marketing communications and optional services

5. Information Sharing and Disclosure

We may share your information with:

• Legal Professionals: Barristers, expert witnesses, other solicitors as required for your matter
• Courts and Tribunals: As required for legal proceedings
• Service Providers: Secure hosting, payment processing, document management
• Regulatory Bodies: If required by law or professional conduct rules

We never sell or rent your personal information to third parties.

6. Client Confidentiality and Legal Professional Privilege

All client communications are protected by:

• Legal professional privilege
• Solicitor-client confidentiality obligations
• Professional conduct rules

This protection extends beyond the privacy policy and is governed by Australian law.

7. Data Security

We implement robust security measures including:

• SSL encryption for data transmission
• Secure cloud storage with Australian data centers
• Regular security audits and updates
• Staff training on data protection
• Access controls and authentication procedures

8. Cookie Policy

Our website uses cookies to:

• Essential Cookies: Enable basic website functionality
• Analytics Cookies: Help us understand website usage
• Preference Cookies: Remember your settings and preferences

You can control cookie settings through your browser, though some website features may not function properly if cookies are disabled.

9. Data Retention

We retain your information for:

• Client Files: 7 years after matter completion (as required by professional conduct rules)
• Financial Records: 7 years (as required by tax law)
• Website Data: 2 years unless you request earlier deletion
• Marketing Data: Until you unsubscribe or request deletion

10. Your Privacy Rights

Under Australian Privacy Law and GDPR (where applicable), you have the right to:

• Access: Request copies of your personal information
• Correction: Ask us to correct inaccurate information
• Deletion: Request deletion of your personal information (subject to legal obligations)
• Portability: Receive your data in a structured format
• Restriction: Limit how we process your information
• Objection: Object to processing based on legitimate interests

11. International Data Transfers

Your data is primarily stored in Australia. If we transfer data internationally, we ensure:

• Adequate protection through approved transfer mechanisms
• Contractual safeguards with service providers
• Compliance with applicable data protection laws

12. Children's Privacy

Our services are not directed to children under 18. We do not knowingly collect personal information from children. If you believe a child has provided us with personal information, please contact us immediately.

13. Third-Party Services

Our website may integrate with third-party services:

• Payment Processors: Stripe, PayPal (subject to their privacy policies)
• Form Providers: Cognito Forms (subject to their privacy policy)
• Analytics: Google Analytics (subject to their privacy policy)

These third parties have their own privacy policies governing their use of your information.

14. Changes to This Privacy Policy

We may update this privacy policy from time to time. We will:

• Post updates on this page with the revision date
• Notify clients of material changes via email
• Obtain consent where required by law

15. Contact Us About Privacy

For privacy-related inquiries, to exercise your rights, or to make a complaint, please contact us:

External Complaints:

• Australia: Office of the Australian Information Commissioner (OAIC) - www.oaic.gov.au
• EU/UK: Your local Data Protection Authority

This Privacy Policy is governed by Australian privacy law including the Privacy Act 1988 (Cth). Where applicable, we also comply with GDPR requirements for European residents.